FAQ
Orders & Shipping
How long does shipping take?
We process orders within 3 business days, and standard shipping typically takes 5-7 business days depending on your location. Custom orders can take up to 2-3 weeks. You will receive a confirmation email with tracking details once your order has shipped.
Do you offer international shipping?
Yes! We ship worldwide. International shipping rates and delivery times vary based on location. Any customs duties or import taxes are the responsibility of the customer.
Returns & Exchanges
What is your return/exchange policy?
Please note that all jewelry and custom or personalized jewelry is final sale.
Product Information
What materials are used in your jewelry?
Our pieces are crafted from 14k, 16k, and 24k gold filled brass metal base, 925 sterling silver, and natural gemstones, ensuring both quality and durability.
Is gold-filled jewelry tarnish-resistant?
Gold-filled jewelry is highly tarnish-resistant but not completely tarnish-free. With proper care, it can stay bright and beautiful for years. Gold-filled jewelry has a thick layer of solid gold permanently bonded to a base metal, making it far more resistant to tarnish than gold-plated pieces.
Are your pieces hypoallergenic?
Yes! Our jewelry is nickel-free and safe for sensitive skin. We prioritize high-quality, skin-friendly materials in our designs.
How do I take care of my jewelry?
To keep your jewelry looking its best:
- Avoid water - try to remove jewelry before swimming or bathing.
- Avoid chemicals - keep away from lotions, perfume and cleaning products that may damage the metal.
- Store safely - store pieces in a dry, soft pouch or jewelry box to prevent scratches and oxidation.
- Clean gently - use a soft, non-abrasive cloth to clean and restore shine.
- Wear with care - GF and sterling silver jewelry is durable but can still wear over time. Handle with care for lasting beauty.
Jewelry Warranty & Repairs
Do you offer repairs?
We understand that accidents happen! If your jewelry needs a repair, please contact us at stormcoll3ctions@gmail.com with a description and photos of the issue. We will do our best to assist you.
Collaborations
Can I collaborate with your brand?
We’re always looking for creative partnerships! If you’re an influencer or content creator interested in working with us, please email stormcoll3ctions@gmail.com with your details.